Reception skills (5N1407)
TThe purpose of this award is to prepare the learner for work in the area of reception, and to enable the learner to carry out all required front line activities necessary for this role. This course will cover a wide range of skills, functions and responsibilities that will allow the learner to operate efficiently and competently in this area.
"Emma helped and supported everybody so nobody was made to feel stupid. Great explanations given to help understanding" - Mary
- Examine the skills, functions and responsibilities of a receptionist or front line office representative within an organisation
- Outline the products, services, key policies, structures and personnel of an organisation
- Explore the range of telecommunications network equipment used within a reception and or front office context, to include, telephone management systems, electronic directories and computer networks
- Source information from the internet, reservation systems, postal services, call and or courier logs and messaging service
- Explain a range of telephone communications terms
- Outline aspects of safety and health at work legislation pertaining to working within a reception context including security and emergency procedure requirements
- Identify the process for the flow of information to and from an organisation and sources of reference or information within an organisation
- Plan a reception layout and describe office equipment in the reception area
- Apply a range of communication skills including personal, interpersonal and technological proficiencies using effective tone, pitch, use of voice and body language
- Operate a range of equipment in the reception area to include a telecommunications system, an intercom, pager, a computerised data entry system, electronic diary, photocopier, scanner, fax machine and postal automation equipment
- Produce reception material to include notices, inventory of equipment, stock requisitions, petty cash system, diary, post log, visitors log and telephone messages
- Respond quickly in pressurized reception related circumstances requiring fast and efficient comeback
- Display a professional approach to receiving visitors, use effective customer service skills, upkeep of visitors¿ log book, use initiative around unexpected visitors and maintain composure when dealing with complaints
- 4 Present a range of documents including order form, invoices and processing travel expenses
- Apply a range of general administrative skills within the reception and or front office context, to include filing, booking and preparing for board meetings or conferences, organising visitors¿ waiting area, arranging appointments, preparing an itinerary, making reservations, providing information to visitors, ordering stationery, dealing with incoming and outgoing postal dispatches and courier services.
- Award Title:
- Duration: 150 Hours in Total, 50 of which will be directed learning and the remainder made up of self directed learning.
- Entry requirements: QQI Level 4 certificate, Leaving certificate or equivalent qualifications and/or relevant life and work experience
- Award Type: Minor Award
- Framework Level: NFQ Level 5
- Awarding Body: QQI (Quality and Qualifications Ireland)
- Skill Demonstration
- two Assignments
- Protection for learners:NCU Training is one of only seven fully bonded and insured ICPA (Irish Course Providers Association) member training providers in Ireland. If you train with us your course is fully insured for refund of all fees in case of disruptions. *This is only available on courses of three months in Duration
- Complaints procedure:It is your right as a client of our service to make a complaint if you feel your experience with us falls short of what you expected. We want the process to be easy, effective and fair. If you would like to make a complaint you can either call us on 01-8479463 or email us directly at email@example.com
Price and next starting date.
- Price: €250
- View upcoming courses for next starting date